May 21, 2023

The Turkish “cimer” (Presidential Communications Center) platform is a public relations center that aims to solve the problems of citizens in Turkey.

Cimer is an important communication platform between citizens and residents of Turkey and the Office of the Presidency of the Republic of Turkey, to solve their problems that they raise through the platform.

The center evaluates citizens’ questions and responds to their complaints and questions within a maximum of 30 days, and citizens can obtain information about all issues related to the state through it.

The “cimer” center was established as a mechanism for transmitting all kinds of complaints, notifications, opinions and suggestions, from citizens directly to the presidency.

Complaints requests are sent to the Presidency, in hierarchical order, through the Presidency of the Republic to reach a solution, as the application enables people to reach the top of the state directly.

How can I file a complaint through “CIMER”?

Submitting a complaint through “CIMER” does not require membership in another website, and it can be accessed through the official website of the Turkish government.

It is possible to communicate directly after logging in through the site, without any additional procedure.

It is not a condition that the user has a computer or the Internet to file a complaint, as he can be contacted by phone, by dialing the number 150, which is available 24 hours a day, seven days a week.

Duty staff are assigned to listen to the callers, record everything they say, then the staff member reads to the caller everything he said and asks him if he wants to confirm his complaint or not.

It is advisable to write the request or complaint on a piece of paper when using the communication, to remember the important details of the request.

The “E-Devlet” (electronic government) can also be used to file a complaint. When entering the Presidency of the Republic website, the “E-Devlet” application password can be entered to log into the system.

It is possible to enter through the identity number, or residence (TC), and the applicant must register his name and verify that his number is written correctly, then make sure that a message has arrived on his mobile phone.

The identity information will be confidential, and no one will be able to see it, if the “hide identity information” box is clicked, but the answer can be sent to the e-mail address by the institutions related to the request, even if the information is confidential.

In the event that electronic methods are used, the person will be able to verify the stages of his application, and where he has reached.

But if he applied directly through the “CIMER” website, he can follow up on the progress of the application by pressing the Follow-up Application button.

Applicants should consider writing the application in a concise and clear language, along with writing the name, surname, address, work, telephone and signature.

What is the difference between “BIMER” and “CIMER”?

“BIMER” is an abbreviation for the Prime Minister’s Communication Center, and this was the institution to which complaints, requests, recommendations, and observations were submitted, under the rule of the parliamentary system, but the work shifted directly to the Presidency of the Republic, which is the executive body of Turkey after the transition to the presidential system.

With the introduction of the presidential system in Turkey, the post of prime minister was abolished and his powers devolved to the president, who in turn appointed his deputies.

The “BIMER” was canceled and the tasks it was performing were passed to the “CIMER” platform, which performs the same tasks.

In 2018, Turkish President Recep Tayyip Erdogan presented the details of Turkey’s new presidential system, according to the Turkish “Anatolia” agency.

Source: Enab Baladi – agencies

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